Here’s the updated version of your policies with the new information for your store, xooxa:
Not Happy With Your Purchase?
Please contact us at support@xooxa.shop. We are more than happy to fix any issues you may have. For more details on our Returns Policy, please read below.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, a change of address, or a cancellation. After 24 hours, your order has already been placed into fulfillment and can no longer be modified.
Damaged/Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen, and we sincerely apologize in advance if/when this happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us within 7 days of receiving the items, along with your order number at support@xooxa.shop. Once we receive your email and verify the issue, we will send a replacement right away.
Please note that if more than 30 days have gone by since your order was delivered, unfortunately, we cannot offer a refund or exchange, even if the items are faulty or damaged.
For faulty or defective items, there is no return cost to you.
Normal signs of wear, rust, damage, breakage, or other similar issues due to improper use, improper maintenance, product modifications, accidents, loss, or theft are not covered by our warranty and will not be considered for a refund.
Order Not Received
If your item has not arrived within 30 business days after you placed your order, please contact support@xooxa.shop, and we will promptly take care of you.
IMPORTANT:
- We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information. Costs to reship the package will be invoiced to the customer.
- We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
- If you haven’t received your order despite tracking being marked as “Delivered,” please reach out to the carrier for assistance.
Custom Duties
Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take responsibility for additional charges for customs clearance, import duties, or local taxes, and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept responsibility for delays as a result, regardless of the circumstances.
If packages are undelivered for any reason, including the customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise, and the order will NOT be eligible for a refund.
Returns
Our policy lasts 30 days – if 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be packed in its original packaging.
- Due to hygiene reasons, used items are not eligible for returns or refunds.
For a change of mind or unwanted orders, you will be responsible for paying your own shipping costs for returning your item to us.
For defective or damaged products, return shipping is free of charge.
To complete your return, we require a receipt or proof of purchase.
To start your return process, please email us at support@xooxa.shop. Once we receive your order and confirm it’s in its original condition, a refund will be deposited into your account within 3 business days. Please note it may take your bank a few days to process, and it may take up to 8 days to show in your account.